FAQ

How do I hire from Magic Flowers Event Rentals?

If you like to hire from our collection, simply add the items to your cart and then proceed with submitting the cart. We will then ask you to fill out the checkout form with all the details.

Once we receive your enquiry we will aim to respond back with 24 hours and confirm availability and final delivery and pick up costs. If you then wish to proceed, we can generate a formal invoice to secure the items.

How are items priced?

All Items are priced individually per item or as packages/sets. Prices on website exclude GST. All pricing is Exclusive of GST & Delivery Fee. Delivery and pick up fees are not included in hire price and will be calculated based on location, timing and access.

Is there a minimum order?

Yes, Magic Flowers Event Rentals has a minimum order policy as follows. A minimum order of $250 applies on all orders. 

Do I have to place a deposit?

We require a 50% deposit paid within 3 days from initial invoice issue date. Deposits are non-refundable, non-transferable and cannot be exchanged for a credit note. Please ensure you read full terms and conditions upon invoice issue.

What are your payment options?

The customer understands and agrees that items will not be set up at event until balance is paid in full. Payment is due in full 14 days prior to your event. If your event is less than 14 days away then payment is due in full. We do not accept cheques or cash on delivery. Your Deposit amount is not considered as full payment. We accept payment via EMT (e-transfer), cash or credit only. We charge an extra 4% if paid via credit card due to processing fees.

What are your office hours?

Monday 10:00–19:00

Tuesday 10:00–19:00

Wednesday 10:00–19:00

Thursday 10:00–19:00

Friday 10:00–19:00

Saturday 11:00–17:00

Sunday Closed

Do you deliver and set up?

Yes we offer delivery and set up on all items within the GTA areas. Please check with us before booking as we do not offer delivery services to all cities.

Are delivery, set up and pick up included in the hire charge?

No. Delivery/Set up & Pick Up fees are additional charges based on the amount of items hired, location, accessibility and hours of pick up time. To request a full quote please fill out all required information in the request a quote page.

What time will my delivery be?

Delivery Schedules are allocated on the week of the event and will be based off the start and finish time of your event. You will be contacted on Monday week of your event with a 1 hour delivery time window and 1 hour collection time window. We will always aim to deliver at a minimum 3 hours prior to your function start time to allow for setup and decorations to occur. Where applicable venues with restricted access times will be noted and we will work within these time frames.

Please note once delivery & collection times have been allocated these times are set in the schedule.

Why do you charge an upstairs fees?

As a large majority of our items are heavy and fragile, we charge an upstairs fee to accommodate additional staff who are required to attend upstairs deliveries.

Can I pick up the pieces myself?

We offer DIY hire pick-up on smaller items. These items are available for pickup from our warehouse. This mostly includes plinths, cake tables, BABY & ABC blocks and single discs. All items picked up from the warehouse will require a security deposit until items are returned.

Can I visit your warehouse to view props in person?

Yes! We would welcome this. Generally as many of our pieces are out on hire during the weekends, we only offer appointments on weekdays when most items are back in our warehouse. We are open by appointment only, so do call/write to arrange a convenient time to come.

What happens if something gets damaged?

Client is responsible for the safe keeping of our items while in their possession. If the damage is deemed malicious then damage fees or replacement fees will be applied and taken from your security deposit. You are responsible for removing items out of the rain if this occurs during the rental time frame.