FAQ

If you’d like to rent from our party rentals collection, simply Add to Cart the items of your choice and press Checkout button. You will be asked to fill in your order details in the Checkout Form. Then you will need to press Proceed to Submit Your Quote button on the right side of the page with quote details.  

Once we receive your complete enquiry we will aim to respond back within 24-48 hours and confirm availability, delivery, setup and pick up costs. If you then wish to proceed, we can generate a formal invoice, and secure the items after you paid an initial payment. 

All Items are priced individually per item or as packages/sets. Prices on website exclude GST. All pricing is Exclusive of GST & Delivery Fee. Delivery and pick up fees are not included in rent price and will be calculated based on location, timing, access and other order specifics.

We require a 50% deposit/initial payment paid within 3 days from initial invoice issue date. Deposits are non-refundable, non-transferable and cannot be exchanged for a credit note. Please ensure you read full terms and conditions upon invoice issue.

Please note this deposit is different from a security deposit. 

The customer understands and agrees that items will not be set up at event until balance is paid in full. Payment is due in full 14 days prior to your event. If your event is less than 14 days away then payment is due in full. Your Deposit amount is not considered as full payment. We accept payment via EMT (e-transfer), cash or credit (PayPal). We charge an extra 4% if paid via credit card (PayPal) due to processing fees.

Please note that visits are available by appointment only.

Monday 9 am – 7pm

Tuesday 9 am – 7pm

Wednesday 9 am – 7pm

Thursday 9 am – 7pm

Friday 9 am – 7pm

Saturday 10 am – 5pm

Sunday 10 am – 5pm

Yes we offer delivery and set up for an additional cost on all items within the GTA areas. Please refer to our Areas We Serve page for our main service coverage. Note, we do not offer delivery services to all locations. Contact us to confirm your delivery.  

No. Delivery, setup and pickup fees are additional charges based on location, accessibility and hours of pick up time. To request a full quote please fill out all required information in the Checkout Details form.

We offer self-pickups on certain items (please, ask the staff for your item eligibility). These decors/props are available for pickup from our premises. This mostly includes plinths, kids’ chairs, tables, standing and wearable butterflies, and picnic decors/props. All self-pickups from our premises will require a photocopy of the picking person’s valid ID with current address on it, completion of self-pickup form and the security deposit. 

A customer is responsible for the safe keeping of our items while in their possession. If the damage is deemed malicious then damage fees or replacement fees will be applied and taken from your security deposit.

Fees also apply for losses and late returns.

You are responsible for removing items out of the rain and far from any hazards during the rental period.

Yes! We would welcome this. Generally as many of our pieces are out on rent during the weekends, we, in majority of cases, offer appointments on weekdays when most items are back in our warehouse. We are open by appointment only, so do contact us to arrange a convenient time to come.